Service desk analyst is required

Service desk analyst  is required to work in a reputable company in Riyadh - Kingdom of Saudi Arabia

According to the following skills:

• delivers maintenance for a primary incident solution, and it is reported to the centralized division of service desk

• initial test, allocation of the task, research, and resolution of primary incidents and requests concerning the use of application software and hardware products along with infrastructure constituents

• gathering information through a client conversation, log on to support tools, and additional support staff (service resources) if needed

• fixes the cases informed by consumers or customers

• offer the first point of contact with the client

• generate provision of requirements for users in the self-service intranet, update requirements, and look up the position of requests.